AI Usage & Responsible AI Policy

Cloudtuner is committed to developing and deploying Artificial Intelligence (AI) responsibly, transparently, and securely.

This AI Usage & Responsible AI Policy explains how Cloudtuner uses AI technologies, the limitations of AI-generated outputs, and the responsibilities of both Cloudtuner and its customers.

Cloudtuner is operated by:

• Roboi Private Limited

  India

• Robo Intelligence Information Technology LLC

  United Arab Emirates

(referred to as "Cloudtuner", "Company", "we", "our", or "us").

This Policy applies to all AI-powered features provided by Cloudtuner, including:

• Cloud Financial Operations (FinOps)
• Cloud Security Operations (SecOps)
• Infrastructure monitoring
• Security analytics
• Threat detection
• Compliance monitoring
• Cloud optimisation
• Resource recommendations
• Cost optimisation
• Security posture analysis
• Predictive analytics
• Managed cloud services
• AI-powered dashboards
• Automated reporting
• Intelligent alerting

Cloudtuner develops and deploys AI guided by the following principles:

Security First

AI is designed to improve security and operational resilience while protecting customer information.

Human Oversight

AI supports human decision-making. Final operational and business decisions remain with the customer or authorised personnel.

Transparency

Where reasonably possible, Cloudtuner identifies outputs that are generated or materially assisted by AI.

Privacy

AI processing is conducted in accordance with our Privacy Policy and applicable data protection laws.

Continuous Improvement

Our AI models, rules, and detection mechanisms are regularly refined to improve accuracy, relevance, and operational effectiveness.

Cloudtuner uses AI to assist customers by:

• Detecting unusual cloud activity
• Identifying potential security risks
• Analysing cloud infrastructure
• Detecting configuration issues
• Recommending cost optimisation opportunities
• Identifying idle or underutilised resources
• Prioritising alerts
• Summarising incidents
• Generating operational reports
• Supporting capacity planning
• Identifying compliance gaps
• Correlating security events
• Assisting investigations
• Predicting infrastructure trends

Cloudtuner AI is designed to assist—not replace—qualified cloud engineers, security professionals, architects, FinOps teams, or business decision-makers.

Customers are responsible for reviewing AI-generated recommendations before implementing changes that may affect:

• Production environments
• Security configurations
• Network policies
• Identity and Access Management (IAM)
• Firewall rules
• Compliance controls
• Cloud infrastructure
• Financial decisions
• Disaster recovery plans

Artificial Intelligence is inherently probabilistic and may occasionally produce:

• False positives
• False negatives
• Incomplete analyses
• Delayed detections
• Incorrect recommendations
• Ambiguous results
• Recommendations based on incomplete telemetry
• Recommendations requiring human interpretation

Although Cloudtuner uses AI to strengthen cloud visibility and security, AI cannot guarantee prevention, detection, or mitigation of every:

• Cyberattack
• Data breach
• Insider threat
• Ransomware attack
• Zero-day exploit
• Misconfiguration
• Service outage
• Cloud provider incident
• Credential compromise
• Business interruption

Depending on the services enabled, AI may analyse:

• Cloud infrastructure metadata
• Resource inventory
• Billing information
• Infrastructure configurations
• IAM policies
• Security events
• Audit logs
• Performance metrics
• Cloud usage patterns
• Network metadata
• Compliance findings
• Operational telemetry

Cloudtuner may use anonymised, aggregated, and non-identifiable operational information to improve:

• Detection capabilities
• Cost optimisation models
• Security analytics
• Performance
• AI accuracy
• Platform reliability

Cloudtuner is committed to:

• Regular evaluation of AI performance
• Monitoring model quality
• Reviewing inaccurate outputs
• Improving explainability where practical
• Maintaining human oversight
• Reducing operational bias where reasonably possible
• Protecting customer confidentiality
• Implementing secure AI development practices

Customers may not use Cloudtuner AI to:

• Conduct unlawful activities
• Attack third-party systems
• Circumvent security controls
• Create malicious software
• Facilitate cybercrime
• Violate intellectual property rights
• Breach contractual obligations
• Process data without appropriate authority or legal basis
• Attempt to reverse engineer Cloudtuner's proprietary AI models

Cloudtuner applies reasonable technical and organisational safeguards to protect AI systems, including, where appropriate:

• Access controls
• Encryption
• Authentication
• Audit logging
• Secure development practices
• Vulnerability management
• Infrastructure monitoring
• Periodic security reviews

All AI models, algorithms, workflows, prompts, detection methodologies, optimisation logic, software, and documentation developed by Cloudtuner remain the intellectual property of the Company unless otherwise agreed in writing.

Customers remain responsible for:

• Reviewing AI recommendations
• Approving production changes
• Maintaining cloud governance
• Managing access permissions
• Implementing backup strategies
• Regulatory compliance
• Security policies
• Incident response
• Disaster recovery
• Monitoring privileged users

To the maximum extent permitted by applicable law:

Cloudtuner makes no representation or warranty that AI-generated outputs will be complete, accurate, uninterrupted, or error-free.

Cloudtuner shall not be liable for losses arising from:

• reliance solely on AI-generated recommendations;
• customer implementation of AI suggestions without appropriate review;
• cyberattacks, security incidents, or cloud provider failures beyond Cloudtuner's reasonable control;
• inaccurate, delayed, or incomplete AI outputs;
• business interruption, loss of profits, loss of revenue, loss of data, regulatory penalties, or consequential damages arising from the use of AI features.

Cloudtuner aims to align its AI practices with applicable laws and recognised industry standards relating to artificial intelligence, cybersecurity, privacy, and data protection in the jurisdictions where it operates.

Cloudtuner may revise this Policy periodically to reflect technological developments, legal requirements, regulatory guidance, or enhancements to our AI capabilities.

The latest version will be published on our website with an updated effective date.